James Crawford
Senior Client Services Manager @BT Group
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WORK HISTORY
Senior Client Services Manager @BT Group
GB
ABOUT JAMES CRAWFORD
I’m a senior service and delivery leader with experience across policing, higher education, defence and business consulting. My career spans frontline operational environments, complex delivery roles and senior leadership positions, providing a clear understanding of how strategy translates into real-world outcomes. I have led mission critical, highly regulated and politically sensitive services, where trust, resilience and performance are essential.In my role, I lead end-to-end service delivery for policing, shaping service strategy and driving outcomes that directly support frontline policing and public safety.
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