James Cox
Operational Leadership | Business Strategy | Vendor Management
- Role
- Associate Director, Global Customer Success Operations at Verizon Connect
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About James Cox
Results-driven operational leader with a proven track record of optimizing organizational efficiency while driving exceptional business performance. Adept at formulating strategic plans, streamlining processes and implementing innovative solutions to achieve operational excellence. Known for consistently driving process improvement plans that reduce cost and improve customer experience. A visionary leader with excellent communication skills and focused on building strong relationships with stakeholders at all levels.
Experience
Associate Director, Global Customer Success Operations
Sep 2020 — Present · San Diego, CA, US
Managed a network of seven Install Vendors, overseeing technicians for Verizon Connect installations. • Led the install support organization, streamlining payment processing and job sheet validations. • Directed training programs for customers and vendors on installation requirements, enhancing operational efficiency.
Education
Ashford University
Master's Degree, Organizational Management Specializing in Leadership
2015 — 2017
University of Colorado Boulder
Bachelor of Arts (B.A.), Communication, General
2002 — 2007
Skills
- Admissions
- Student Recruiting
- Management
- Team Building
- Enrollment Management
- Microsoft Office
- Team Leadership
- Strategic Planning
- Customer Service
- Goal Setting
- Human Resources
- Product Knowledge
- Result Oriented
- Social Networking
- Leadership Development
- Training
- Communication
- Public Speaking
- Forecasting
- Recruiting
- Staff Development
- Trusted Advisor
- Organization
- Time Management
- Strategy
- Leadership
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