James Jim Cooke
Director of Enterprise Command Center at Shaw Systems Associates
- Role
- Director of Enterprise Command Center at Shaw Systems Associates, Llc
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About James Jim Cooke
A real go-getter with over 20 years of professional experience in software development and the financial services sector. A proven leader, managing and mentoring employees from development, testing, and operations with great success. A consummate problem solver with a passion for finding solutions and a zest for having fun; building strong rapport while driving all parties toward reaching their ultimate goals.
Experience
Director of Enterprise Command Center
Jul 2024 — Present · Richmond, VA, US
Managing multiple teams providing 24/7 support for P1 blockers on both licensed clients and those hosted in our SaaS environment. Assumed accountability of Root Cause Analysis (RCA) workflow and successfully cleared all back-logged RCAs to get back in compliance with SLAs deliveries. Leading efforts to evaluate and acquire enterprise level APM tools for enhancing all system monitoring and establishing KPIs for our hosted VMs. Ownership of PagerDuty systems responsible for ensuring 24/7 on-call coverage is maintained for all teams and levels. Successfully executes Issue Manager role ensuring all communication and resource management is handled appropriately during all P1 blocker calls.
Education
Radford University
Bachelor of Science (B.S.), Psychology
1993 — 1997
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