James Cook
Technical Support Supervisor
- Role
- Technical Support Supervisor at Dover Fueling Solutions
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About James Cook
Versatile customer support technician with a keen sense of responsibility to both the customer and company. Over 13 years experience in customer service and technical support the personal computer business and retail petroleum industry. Managed technical support, customer service, inventory, logistics for a start up company providing support, leadership, guidance to newly hired technicians and customer support representatives. The central point of contact for customer issues and maintained a 2% or less returns ratio for the company. Extensive experience in the supply chain from Planning, customer orders, purchasing, receiving, warehousing, production, finished goods, shipping. Goal-oriented leader, versatile and adaptable team player, team builder, and effective communicator. Provided leadership in database development with a start up company completing development and implementation within budget and within scheduled completion date. Specialties: Supply Chain Management (i.e. Planning, Purchasing, Production, Receiving, Warehousing, and Shipping) Customer Support. Technical Support for both Personal Computers and Retail Petroleum Industry.
Experience
Technical Support Supervisor
Jun 2019 — Present · Austin, TX, US
At first was responsible for the daily operations of a technical support center managing over 35 technicians. Handling customer escalations as well provided coaching to subordinates. Developed processes to improve support as well evaluating skills in order to develop training.
Education
University of Phoenix
BSB/IS
2005 — 2007
University of Phoenix
MBA/TM
2007 — 2009
Skills
- Database Management
- Project Planning
- Software Documentation
- Leadership
- Team Leadership
- Quality Assurance
- Purchasing
- Fast Learner
- Process Improvement
- Customer Support
- Operations Management
- Customer Service
- Warehouse Management
- People Skills
- Database Admin
- Team Building
- Budgets
- Inventory Management
- Supply Chain Management
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