James Chaplin
Senior Business Analyst @Munich Re
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WORK HISTORY
Senior Business Analyst @Munich Re
EDUCATION
University of Essex
Bachelor of Arts (B.A.) Joint Honours, European Literature and Art History (2:1)
SKILLS
ABOUT JAMES CHAPLIN
A Senior Agile Business Analyst, BCS (ISEB) qualified with 20 years experience of working in the financial services sector, particularly the (re)insurance industry.Key skills, knowledge and experience:• Supporting and driving business change- Large scale projects- Consultancy- Small change• Process analysis and mapping• Root cause analysis• Running Lean reviews and events• Eliciting business requirements • Workshops, interviews and questionaires • Producing business requirements documents• Effective analysis of complex operational data• Identification of trends to enable insight• Proactively ensuring stakeholder advocacy • Producing business cases for key projectsSpecialties: • Lean Six Sigma- DMAIC/DMO/DIDVO methodologies- Pragmatic use of toolkit • Process improvement/contol/design• Proven project management skills • Product benchmarking • Proposition re-engineering• Data driven approach to analysis• Management consultancy services to- Certain big five banks- Numerous insurers - Many prominent high street brands
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