James Chaplin

Senior Business Analyst @Munich Re

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2021 — Present

Senior Business Analyst @Munich Re

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EDUCATION

1989 — 1993

University of Essex

Bachelor of Arts (B.A.) Joint Honours, European Literature and Art History (2:1)

SKILLS

Lean ThinkingPmoOperational ExcellenceChange ManagementProject Portfolio ManagementGovernanceBusiness Process ImprovementManagement ConsultingPrince2General InsuranceBusiness AnalysisSix Sigma ToolsStakeholder ManagementRequirements AnalysisProject PlanningProduct DevelopmentAnalysisLean OperationsFinancial RiskProject DeliveryMinitabBusiness ProcessLean ManufacturingBankingBusiness Process Re-EngineeringRisk ManagementAgile MethodologiesManagementProcess ImprovementPerformance ManagementFinancial ServicesCrmLean ToolsVendor ManagementProject ManagementBusiness Process DesignCall CentersData AnalysisBusiness TransformationSix Sigma

ABOUT JAMES CHAPLIN

A Senior Agile Business Analyst, BCS (ISEB) qualified with 20 years experience of working in the financial services sector, particularly the (re)insurance industry.Key skills, knowledge and experience:• Supporting and driving business change- Large scale projects- Consultancy- Small change• Process analysis and mapping• Root cause analysis• Running Lean reviews and events• Eliciting business requirements • Workshops, interviews and questionaires • Producing business requirements documents• Effective analysis of complex operational data• Identification of trends to enable insight• Proactively ensuring stakeholder advocacy • Producing business cases for key projectsSpecialties: • Lean Six Sigma- DMAIC/DMO/DIDVO methodologies- Pragmatic use of toolkit • Process improvement/contol/design• Proven project management skills • Product benchmarking • Proposition re-engineering• Data driven approach to analysis• Management consultancy services to- Certain big five banks- Numerous insurers - Many prominent high street brands

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James Chaplin — Senior Business Analyst at Munich Re in London, GB | Unifers