James Chant
Director of Business Systems and Integration @Opti9 Tech
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WORK HISTORY
Director of Business Systems and Integration @Opti9 Tech
Ottawa, ON, CA
As Director of Business Systems and Integration, I lead cross-functional teams driving digital transformation across enterprise platforms. I oversee the strategy, implementation, and optimization of core business systems including Salesforce, Sage Intacct, Power BI, and other key technologies. My role bridges business needs with technical execution, ensuring seamless integration, data integrity, and scalable architecture.Key responsibilities include:Leading end-to-end Salesforce CRM strategy and automation, including Sales, Service, and custom developmentManaging financial system integrations with Sage Intacct for accurate, real-time billing and reportingDelivering actionable insights through Power BI dashboards and data modelingOverseeing internal development and integration teams to build and maintain scalable APIs and workflowsDriving stakeholder engagement, project delivery, and continuous improvement across business functionsWith a focus on process efficiency, system alignment, and data-driven decision making, I help organizations turn complex requirements into streamlined, integrated solutions.
EDUCATION
Retter Business College
Computer Programming Diploma, Computer Science
ABOUT JAMES CHANT
Experienced Business Systems & BI Leader | Integration & Project Management Specialist | Driving Data-Driven Decisions & Operational ExcellenceWith over two decades in business intelligence and systems management, I lead cross-functional teams to build scalable, data-driven solutions that drive impactful results. Currently managing the Business Intelligence, Business Systems, and Integration teams, I oversee critical projects that optimize systems, improve reporting, and enhance customer experiences. Key Expertise:Business Intelligence: Lead a robust BI team specializing in Power BI and SSRS, delivering actionable insights through data visualization and reporting to support informed decision-making across the organization.Business Systems Management: Manage a diverse suite of business tools, including Salesforce, Sage Intacct, Zendesk, and ClickUp, ensuring seamless integration and functionality for optimized workflows.Integration and API Strategy: Oversee API development and connector integration, streamlining communication between systems and enhancing data flow to support unified business operations.Project Management: Coordinate end-to-end project management, aligning stakeholder needs with resource planning and execution, always with a focus on timeliness and quality.Passionate about mentoring and developing high-performing teams, I foster an environment of continuous improvement, cross-functional collaboration, and innovation.
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