James Catchpole
Head of Customer Service @Booking.com
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2023 — Present
Head of Customer Service @Booking.com
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EDUCATION
2006 — 2007
BPP Law School
GDL, Law
2003 — 2006
University of Exeter
Bachelor's degree, History
2008 — 2009
City, University of London
BVC, Law
ABOUT JAMES CATCHPOLE
10+ years of leadership experience focused in legal, financial services/fintech and e-commerce industries. Equally adept in regulated and non-regulated markets. Specialist in leading and developing CS/CX large scale teams, developing operational strategies, with a dedication to continuous development and operational excellence. Additionally comfortable supporting BPO/Outsourcing business models. Passionate about delivering best in class customer experience.
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