James C Farugia

About James C Farugia

Experienced, accomplished professional with proven work history serving in a leadership capacity providing vendor relations and change management while leading staff and administering large budgets. Comprehensive expertise of the methodologies and principles of change management and customer service delivery. Constant focus on operational efficiency, quality control and customer centricity with proven ability to create process improvements to reduce capital and deliver complex projects on time in high-volume, deadline driven environments. Project Management Budgeting & Financial Management Marketing Vendor Relations Contract Negotiations Training Report Creation & Writing Coordination & Leadership of Teams Strategic Planning Quality Control Customer Service Excellence Best Practices Performance ManagementOutstanding technical competencies including Microsoft Office Suite: Word, Excel, and PowerPoint. Also skilled in the following: Adobe Acrobat, DigiPath, PeopleSoft, Lotus Notes, Ariba E-Procurement System, DiscPrint, and FreeFlow Output Manager.

Experience

1. Director- Workplace Services Real Estate & Corporate Services

   MetLife

   Jan 2010 — Present · Warwick, RI, US

   Director-Workplace Services: Publishing Services, Mail Services, Facilities Support and History, Art & ArchivesManage Vendor Relationships (8), Negotiate supply contracts, Ensure program performance. Serve as Program Director for 4 corporate programs, with responsibility for handling the relationship with Publishing Services supplier for Publishing Services print program (custom print production/6 locations), Mail Services provider (19 locations), Executive Concierge Services, Facilities Support and Company History, Art and Archives.Manage multiple programs concurrently, monitor/manage program metrics, SLA’s KPI’s, and daily issues.Develop/implement program innovations, provide communication w/ key stakeholders, conduct customer meetings, conduct program performance reviews, oversee customer engagement, and senior management presentations.•Oversee Relationships with supporting vendors•Focal Point for Supplier & Internal Customer•Steady State Support, Relationship Building, Policy/Program Compliance, Customer Training, Implementation•Customer Centricity Program- ensure ongoing customer satisfaction•Reporting• Change Management, Sustainability•Billing•Audits, Rates•Daily Requisition Approvals•Process Improvement•Spend Reduction•Business Continuity/Disaster Recovery•Facilities Resources•Associate and Asset Re-certification •Manage Share Drives•Management Reporting•Day-to-Day Customer Service•Communications •Program Support, Training, Demand Management, High-Profile Projects, Marketing WebEx’s, Website Management, Surveys•Lead Status /Conference Calls with Core Team •Open Issues, Customer Issues•Supplier Surveys, Score-carding, ReviewsPerformance ManagementEFI: SmartStore Digital Storefront Management Corporate Sustainability Champion

Skills

• Sales Management
• Budgets
• Powerpoint
• Microsoft Excel
• Customer Service
• Vendor Management
• Organizational Development
• Six Sigma
• Leadership
• Coaching
• Bpo
• Time Management
• Account Management
• Change Management
• Marketing
• Peoplesoft
• Social Media
• Negotiation
• Procurement
• Risk Management
• Team Management
• Strategic Planning
• Management
• Team Building
• Business Process Improvement
• Business Analysis
• Analysis
• Recipient of Over 100 Quality Awards and Over 50 Department Awards for Service T
• Insurance
• Lotus Notes
• Operations Management
• Program Management
• Microsoft Word
• Team Leadership
• Process Improvement
• Microsoft Office
• Cross-Functional Team Leadership
• Marketing Strategy
• Outsourcing
• Contract Negotiation