James C.
Director Analyst @Gartner
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WORK HISTORY
Director Analyst @Gartner
Toronto, ON, CA
EDUCATION
Ryerson University
Bachelor of Commerce (B.Com.), Business and Marketing Management
ABOUT JAMES C.
I am a Director Analyst specializing in Software & Cloud Negotiation as part of Gartner’s IT Sourcing, Procurement, and Vendor Management Leaders Worldwide team. I empower organizations to achieve optimal value and cost efficiency in their technology investments, with deep expertise in Microsoft contract negotiation, product use rights, and licensing models for both on-premises and cloud services. I provide guidance across a wide range of Microsoft licensing agreements—including Enterprise Agreements (EA, EAS, SCE), Microsoft Customer Agreements (MCA-E direct, MCA Indirect), Microsoft Products and Services Agreements (MPSA), Select Plus, Cloud Solution Provider (CSP | NCE) programs, and Open Programs (Open, OV, OVS).In addition, I help clients with Azure and AWS cloud commitment deals, helping organizations navigate the complexities of cloud service agreements, optimize cloud spend, and leverage best practices for procurement and vendor management in multi-cloud environments. I also provide support for Microsoft Unified support contract negotiations to ensure alignment with business needs and cost predictability.Prior to joining Gartner, I worked in the Canadian IT Reseller sector as a Microsoft Licensing expert, assisting clients with Microsoft agreement renewals, cost optimization strategies, and compliance with Microsoft’s Product Use Rights and licensing policies. My background also includes various IT customer facing roles in Sales, Account Management, Technical Presales for Datacenter solutions, and Software Licensing Advisory.I am passionate about helping organizations maximize the value of their technology investments through informed negotiation, strategic sourcing, and best-in-class licensing practices.Gartner Research Lead Author:Use a 5-Phase Approach for Microsoft EA Contract Renewals 3 Effective Approaches to Optimize Azure Purchasing and Reduce CostsUncover the Cost and Relationship Impacts of Using the Microsoft CSP ProgramCertifications: Microsoft P-CEMS-900 Microsoft 365 FundamentalsAZ-900 Azure Fundamentals
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