James Buzbee
Telephony Specialist at Tidewater Physicians Multispecialty Group
- Role
- Telephony Specialist at Tidewater Physicians Multispecialty Group
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
About James Buzbee
Detail-oriented IT professional with seventeen years of experience as a software support specialist, systems/network, and telephony technician who is skilled in a wide range of Nice Systems and Dictaphone recording platforms. From all NICE products 8.9 to Nice Engage 6.9, Nexidia. Excellent written and oral communication skills; Excellent troubleshooting skills who’s capable of explaining complex software issues in easy-to-understand terms. Excellent at Emergency Change Process (ECP), Change Process (CP), Testing in lab Environments prior to deployment. Excellent ability to put together and control an Emergency Change Process or Outage call with Senior and Executive Management while providing updates, conference calls, emails, and documentation of cradle to grave troubleshooting or implementation procedures. I am also an expert of compliance and government regulation requirements for financial, banking, healthcare, and all levels of City, County, State and Federal P.S.A,P. Entities.
Experience
Telephony Specialist
Tidewater Physicians Multispecialty Group
Feb 2021 — Present · Newport News, VA, US
Led the migration of 86 office locations to Zoom phone and conferencing systems, overseeing programming, IVR configuration, and contact center administration.• Managed full lifecycle of telephony needs: from installation to decommissioning of fax lines, equipment, and related systems.• Responsible for troubleshooting network issues, end-user support, and managing all helpdesk-related telephony inquiries.
Education
Integrated Technology Institute
MCSA, CCNA, A+
2000 — 2000
United States Air Force
Accounting and Business/Management
1991 — 1993
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