James Brown
Performance driven Sr. Manager with a track record in process optimization, ensuring excellence in product and service quality.
- Role
- Operations Manager at Qualfon
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About James Brown
Proven business professional with more than 25 years of experience in Operations and…
Experience
Operations Manager
Jan 2024 — Present · Highland Park, MI, US
Education
University of Arizona
Bachelor's degree, Business Leadership
Skills
- Motivating, Managing, and Developing Leaders.
- Bpo
- Call Centers
- Operations Management
- Workforce Management
- Outsourcing
- Service Delivery
- Transition Management
- Vendor Management
- Performance Management
- Process Improvement
- Customer Satisfaction
- Customer Experience
- Contact Centers
- Team Management
- Management
- Team Building
- Training
- Customer Service
- Leadership
- Team Leadership
- Crm
- Business Process Outsourcing (Bpo)
- Customer Relationship Management (Crm)
- Business Process Improvement
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