James Bleach

Product Owner @Davies Technology

Norwich, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2024 — Present

Product Owner @Davies Technology

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Norwich, GB

Responsible for two distinct product backlogs for separate Product teams in the Customer Experience and AI spaces• Work closely with offshore development teams, optimising communication and processes with a language barrier and time zone difference• Collaborate with Design teams to maximise product UX and create low and medium-fi mock-ups• Deliver technically bespoke products including an LLM-based insights engine for automated sentiment analysis and data summarisation• Implement Agile best practices for User Story and Acceptance Criteria creation so product backlog items are clearly structured and follow a universal format• Utilise MoSCoW prioritisation framework to determine release iterations and facilitate continuous improvement• Provide regular backlog updates and release notes to all business stakeholders

EDUCATION

2011 — 2014

University of East Anglia

Bachelor's Degree

2004 — 2009

Carre's Grammar School, Sleaford

GCSE

2009 — 2011

Sleaford Joint Sixth Form

A-level

SKILLS

Customer ServiceAccount ManagementCustomer InsightCustomer SatisfactionCustomer ExperiencePsychologyTime ManagementAdministrationMicrosoft ExcelMicrosoft WordStatistical Data AnalysisInsuranceWritingSpssMisysEvent PlanningStrategyB2bSocial MediaCateringE-CommerceCrmSoftware TestingZendeskJiraTestrail

ABOUT JAMES BLEACH

I am a Product and Delivery professional with 10+ years of experience working in the…

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James Bleach — Product Owner at Davies Technology in Norwich, GB | Unifers