James Bisgrove
Head of End User Computing @The AA
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WORK HISTORY
Head of End User Computing @The AA
Basingstoke, GB
As Head of End User Computing at the AA, I’ve led a portfolio of strategic initiatives that have modernised our digital workplace, improved DEX, strengthened our cyber resilience, and improved operational agility across the business.I’ve lead major transformation programmes, including technology refresh programs, remediation programs, and migrations to Windows 11 with the use of Windows autopilot streamlining device deployment and empowering the end user to self-serve. These initiatives have not only enhanced user experience, increased productivity but also aligned our infrastructure with future-ready standards.Security and resilience have been key pillars of my work, contributing to ransomware recovery planning, implementing privileged identity management, and secure device builds. I’ve also played a central role in defining Zero Trust strategies and endpoint protection transitions, ensuring compliance with evolving NCSC and NIST standards.Beyond technology, I’ve championed people development, collaboration and I am passionate about building inclusive, high-performing teams and driving meaningful change through technology. Whether it’s simplifying device deployments, improving tooling, or mentoring future leaders, I bring energy, clarity, and a commitment to excellence in everything I do.
EDUCATION
St.Dunstan's Community School
Information Technology
Strode College
BTEC National Diploma in Electrical and Software Engineering
Strode College
City and Guilds Level 2 Qualification in Welding
SKILLS
ABOUT JAMES BISGROVE
I am an experienced Head of (End User Computing) with significant expertise in strategy creation, planning and execution, as well as leading high performing teams (onshore and offshore), managing IT systems and platforms (cloud based and on-premises).Absolutely passionate about transformation and the journey to cloud, especially in the end user and infrastructure space. Highly focused on making sure to provide the best digital employee experience possible, agnostic of device or location.Highly driven to move IT services towards promoting user enablement to self-serve, self-fix and self-heal using automation tooling and simplifying processes. Also by reducing IT touch points and complexity to help to reduce the cost to serve and improve experience.
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