James Bath
VP Customer Services, Global Operations @DAZN
Swindon, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2022 — Present
VP Customer Services, Global Operations @DAZN
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Day to day running of cs global operations for Europes largest sports broadcaster CS strategy and operating model Budget KPI performance Retention Customer journeys Channels / drivers In house and outsource models 3rd party management B2c & b2b
SKILLS
Team ManagementRequirements AnalysisTrainingPerformance ManagementPrince2Problem SolvingRisk ManagementManagementCustomer ExperienceCall CentersContinuous ImprovementProject DeliveryProcess MappingQuality AssuranceRequirements GatheringProcess ImprovementLean ManufacturingSix SigmaChange ManagementOperations ManagementBusiness ProcessProject ManagementKaizenPmoStrategyBusiness RequirementsProject PlanningProcess EngineeringBusiness AnalysisStakeholder ManagementProgram ManagementVisioUser Acceptance TestingBusiness Process ImprovementCross-Functional Team LeadershipAnalysisBusiness Process MappingOutsourcingTestingSoftware Documentation
ABOUT JAMES BATH
An ardent customer services and business transformation leader, who thrives in highly…
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