James Barner
UX Leader | Design Strategy & Operations | Enterprise Software
- Role
- Ux Team Lead Design & Research at Tyler Technologies
- Location
- Portland, ME, US
- LinkedIn followers
- 500 followers
About James Barner
I lead a cross-functional UX team delivering user-centered experiences for enterprise software. I’m responsible for team performance and development, aligning UX with product and engineering roadmaps, and translating strategy into measurable outcomes. My focus is building a high-performing team that delivers consistent, scalable impact.I work to raise UX maturity by improving delivery consistency, clarifying accountability, and strengthening cross-functional trust. I contribute UX perspective during annual roadmap planning and quarterly strategy discussions with senior leadership, advising on user impact, prioritization, and the appropriate timing of UX engagement.Beyond project delivery, I design the systems behind the work—improving workflows, decision-making processes, reporting, and governance so UX operates effectively at scale.My background includes hands-on UX design, research strategy, and systems thinking across B2B, B2C, and B2G contexts. I hold a Master’s in Human Factors in Information Design from Bentley University and bring a balanced approach that combines strategic planning with practical execution.Core strengths: UX leadership, people management, roadmap planning, design operations, research integration, stakeholder management, and organizational alignment.
Experience
Ux Team Lead Design & Research
Jan 2022 — Present · Yarmouth, ME, US
Lead and develop a cross-functional UX team of 8 designers and researchers, with accountability for performance, hiring, and delivery quality.• Increased the influence and credibility of UX across the division by improving delivery predictability, refining documentation standards, and strengthening collaboration with product and engineering leadership.• Expanded UX involvement in roadmap planning and quarterly strategy discussions with senior leadership as maturity and trust grew across major initiatives.• Implemented workload reporting and forecasting systems to support resourcing decisions and long-term planning.• Improved research traceability and insight integration, reducing downstream confusion and strengthening confidence in UX recommendations.
Education
Bentley University - McCallum Graduate School of Business
Master of Science - MS, Human Factors in Information Design
Massachusetts College of Art and Design
BFA, Art Education, Painting
1994 — 1998
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