James Back
Manager of Field Services at WellStar Health System
- Role
- Manager Field Services at Wellstar Health System
- Location
- Marietta, GA, US
- LinkedIn followers
- 500 followers
About James Back
Over 15 years of management and IT operational experience demonstrating exceptional…
Experience
Manager Field Services
Jan 2019 — Present · Atlanta, GA, US
Effectively lead and managed IT Field Services operations and technical support for WellStar Health Systems. Groups managed include, Field Services, Managed Print Services, Field Services Special Support. Collaborate with IT leaders and business partners to ensure alignment with business needs. Implemented standardized MPS solution for all sites and transitioned to a new MPS vendor to streamline service and decrease costs. Created standardized metrics reporting for all Field Services to increase productivity, focus, and customer satisfaction. Collaborated and produced shared workflows to reduce friction between teams, decrease error and time to delivery for requests being made to involved teams.
Education
University of Phoenix
Bachelor Science Busines, Information Systems
1997 — 2000
University of Phoenix
Master's of Science, Computer Information Systems
2002 — 2004
Skills
- Troubleshooting
- IT Service Management
- IT Management
- Dhcp
- Virtualization
- Iwork
- Computer Hardware
- Data Center
- Software Documentation
- Mac Os
- Windows Xp
- Process Improvement
- Dns
- Windows
- System Deployment
- Sharepoint
- Servers
- Itil
- Technical Support
- Business Analysis
- Program Management
- IT Operations
- Vendor Management
- Software Installation
- Help Desk Support
- Business Intelligence
- Information Technology
- System Administration
- Operating Systems
- Network Security
- Security
- Project Management
- Network Administration
- Telepresence
- Vpn
- Active Directory
- Xp
- Ccure
- Windows Server
- Networking
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.