James B.
Solution Support Analyst II at Netsmart
- Role
- Solution Support Analyst Ii at Netsmart
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About James B.
Innovative professional with experience in customer service, technical support, and help…
Experience
Solution Support Analyst Ii
Jan 2019 — Present · Raleigh, NC, US
Solution Support Analyst II 2019• Provide technical support across a broad range of solutions to our clients • Provide support for clients reporting technical or solution issues• Interact with clients to help troubleshoot and resolve technical or solution problems or issues• Diagnose and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs and enhancement requests.• Track and document inbound support requests and ensure proper notation of client problems or issues• Document problems and solutions to on how to properly address client or product problems for widespread use throughout the support team• Stay abreast of current technology in solutions, design changes, and new solutions offered.• Correctly transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT and other cross-function teams as appropriate• Coach and mentor new or inexperienced associates
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