James Archer
Senior Manager @EY
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WORK HISTORY
Senior Manager @EY
Leading end-to-end transformation programs within Business Consulting.Developing go-to-market propositions for Customer and Service Transformation, with a focus on service transformation design, business analysis, and customer journey optimisation for semi-state public sector utilities.Directing Business Analysis teams across multiple initiatives, applying best-practice standards and toolkits to Transformation and IT upgrade projects.Delivering operational excellence by managing key KPIs, driving business performance, and supporting recruitment growth.
EDUCATION
Ulster University
Bachelor of Science (BS)
Lagan College
A-Level
Ulster University
Master of Science - MS
SKILLS
ABOUT JAMES ARCHER
Management Consultant who has extensive background within the Energy & Utilities sector, with experience in Telecom Service Operations and Life Sciences. Alongside this, i have a great passion for Transformation, Business Improvement and Change that combines the ability to lead in a regulated business with an analytical, lean and problem-solving mindset.BSc Business Studies (2013)MSc Business Improvement (2022)CSPO Certified Scrum Product Owner (2022)Lean Six Sigma Green Belt (2022)BCS Foundation Business Analysis (2023)BCS Practitioner Requirements Engineering (2023)
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