James Ambalathunkal
Quality Insights Program Manager @ Meta | Scaled Operations
- Role
- Senior Quality Insights Program Manager - Global Scaled Operations at Meta
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About James Ambalathunkal
Started in entertainment. Ended up in tech AI quality and governance. The through line…
Experience
Senior Quality Insights Program Manager - Global Scaled Operations
Aug 2024 — Present · Austin, TX, US
Designed and implemented scalable quality insights programs across the following Integrity initiatives-GenAI Quality: As an SME, designed and operationalized AI quality programs across Meta’s First Party Products covering Video, Image, Audio and Text. Root-cause analysis and insights on Integrity LLM models improved recall from 6% to 60%-Regulatory Readiness: Drove human review and automation classifier insights in high severity violation groups (Child Safety, Self Harm, Fraud, and High Risk Drugs) across Instagram, Facebook, Threads, Messenger, and Marketplace.(Impact: achieving 60 segment recall goals)-Designed and operationalized a proactive root-cause analysis program with Integrity and Vendor operations to drive continuous quality improvements separate from reactive metric movements, reducing over-enforcement by 22% in Hostile Speech and 11% in Dangerous Orgs & Individuals.
Education
University of Minnesota-Twin Cities
Bachelor's degree
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