James Alarcon
Customer Success Lead @Stealth Startup Healthtech
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WORK HISTORY
Customer Success Lead @Stealth Startup Healthtech
Toronto, ON, CA
Leading Customer Success across CSM, CS Operations, Compliance Ops, and Finance-Building a proactive, end-to-end CS motion from onboarding through renewal with clear ownership and accountability-Operationalizing customer growth and retention as core revenue drivers, with ownership over retention, expansion, and AR/collections-Driving cross-functional execution on complex customer, compliance, and billing workflows-Implementing scalable systems, tooling, and processes to support rapid growth-Hiring and developing a high-performance CS and Operations team
EDUCATION
University of Toronto
Bachelor's degree, English Language and Literature/Letters
SKILLS
ABOUT JAMES ALARCON
Customer Success Lead
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