James Adkins

General Manager @Cavco Industries, Inc.

Round Rock, TX, US

As the General Manager of a high-volume Cavco retail center, I led all aspects of daily operations, sales performance, customer experience, and team leadership in a competitive manufactured housing market. My role focused on maximizing profitability, driving operational efficiency, and ensuring a seamless customer journey — from initial inquiry to home delivery.**Key Directed all retail operations, including new home sales, inventory management, service coordination, and customer engagement.* Managed a cross-functional team of sales consultants, administrative staff, and service technicians to achieve monthly sales targets and operational goals.* Delivered consistent revenue growth through strategic marketing, lead conversion, and strong customer retention practices.* Maintained full P&L responsibility, budgeting, and financial reporting for the retail center.* Ensured compliance with HUD code regulations and company policies, maintaining a high standard of ethical sales practices and product quality.* Oversaw site setup coordination and post-sale service, ensuring timely delivery and high customer satisfaction.* Recruited, trained, and coached high-performing sales teams, fostering a culture of accountability and professional growth.* Built strong relationships with lenders, manufacturers, transport vendors, and local municipalities to streamline the home buying and delivery process.Key Achievements:*Reduced inventory aging and turnaround time through tighter inventory management and demand forecasting.*Recognized as a top-performing retail center in the region for consistent performance and customer satisfaction.*Developed and promoted multiple team members into management roles across the organization.