James P.

About James P.

I am a seasoned Property & Hospitality Operations Leader with over 20 years of experience managing high-value residential, multifamily, affordable housing, and hotel assets across the Northeast. My background spans portfolio management, HUD/Section 8 & LIHTC compliance, P&L ownership, team leadership, and operational turnaround, with a consistent focus on improving performance while maintaining strong resident and guest relationships.Currently, I serve as a Property & Portfolio Manager overseeing a diverse multifamily portfolio that includes affordable housing, Section 8, and LIHTC properties. I manage all aspects of leasing, income certifications, annual recertifications, rent adjustments, and regulatory compliance, ensuring full alignment with HUD, REAC, and local housing authority requirements. I take pride in balancing strict compliance standards with practical, resident-focused management that improves occupancy, retention, and NOI.Throughout my career, I have been trusted with underperforming or complex assets and charged with stabilizing operations. I achieve this through clear communication, disciplined financial oversight, streamlined processes, and hands-on leadership of on-site teams. Whether working with residents, boards, housing authorities, vendors, or internal staff, I bring a calm, solutions-oriented approach that builds trust and accountability.Previously, as a Property Manager for a 562-unit residential and commercial community, I led daily operations, full P&L oversight, vendor negotiations, capital planning, and board relations—achieving meaningful cost reductions while improving service standards and tenant satisfaction. I am comfortable managing large teams across maintenance, leasing, front desk, housekeeping, and administrative functions, and I place strong emphasis on training, performance management, and culture.My earlier career as a General Manager in full-service hotels and resorts sharpened my operational discipline, customer experience mindset, and financial acumen. I have managed properties ranging from boutique resorts to branded hotels, overseeing multimillion-dollar budgets, capital improvement projects, safety compliance, marketing initiatives, and revenue optimization. This hospitality foundation strongly informs my residential management style—responsive, service-driven, and detail-oriented.

Experience

1. Property Portfolio Manager

   BG Staffing

   Jun 2024 — Present

   Oversaw a diverse residential multifamily portfolio, including affordable housing, Section 8, and LIHTC units, ensuring full compliance with HUD, REAC, and all local regulatory standards.• Managed all leasing operations, income certifications, annual recertifications, rent adjustments, subsidy updates, and compliance documentation, significantly improving accuracy and processing efficiency.• Conducted detailed financial and occupancy analyses and implemented strategies that improved NOI while maintaining strict affordability requirements.• Stabilized multiple underperforming buildings by strengthening resident relations, improving communication processes, and implementing corrective action plans that increased occupancy and retention.• Acted as the primary liaison for residents, housing authorities, contractors, and vendors, ensuring timely response to maintenance, compliance, and service needs.• Provided hands-on leadership to onsite teams across maintenance, admin, leasing, and resident services, fostering a culture of accountability, teamwork, and professionalism.• Streamlined portfolio-wide procedures, reducing operating costs and improving workflow consistency.

Education

• ITT Technical Institute-Norwood

  Associate of Science - AS, Computer Systems Networking and Datacommunications

  2001 — 2003