James Hewitt

Lead Product Manager @OpenText

Waterloo, ON, CA

Own the full product stack, from oScript language and IDE to kernel, REST APIs, and user interfaces, ensuring seamless integration and performance- Drove AI integration strategy for Content Management, leading adoption of Agentic Agents and multi-step AI-driven workflows into the Titanium X roadmap, positioning OpenText as a leader in AI-powered content services- Spearheaded the Media Add-on for OpenText Content Management, coordinating cross-functional teams to deliver in a single quarter, influencing multi-million-dollar customer wins- Delivered high-impact scalability features, including Dynamic Permissions for xECM for Salesforce, enabling customers to scale beyond 1M+ business workspaces and unlock enterprise expansion- Enhanced cloud security and resilience with features like User Throttling, Service Users, Tenant Administrators, and System Health Tests, plus optimized memory consumption- Built the System Performance Report (SPR), enabling proactive performance monitoring without logs and accelerating issue resolution especially in containerized environments- Championed operational excellence by implementing automated SQL execution limits, enhanced trace logging, and zero-configuration principles to improve stability and reduce downtime- Collaborated with the Aviator team to create REST interfaces and enhance metadata support, enabling customers to leverage LLMs with metadata in OpenText Content Management- Strengthened cross-functional alignment with Sales, Professional Services, Support, and CloudOps to accelerate delivery and align product direction with customer needs.

Mohawk College

Network Engineering and Security Analyst