Jamel Canty
Vice President, Product Development @Jackson Hewitt Tax Service Inc.
Signup · Get unlimited contacts
WORK HISTORY
Vice President, Product Development @Jackson Hewitt Tax Service Inc.
Sarasota, FL, US
Scaled, coached, and mentored a team of 4 to 25 product professionals within a 200-member group. Drove the development of diverse SaaS applications, 3rd party integrations, and desktop solutions, positioning us to deliver products that generated revenue, projected future revenue, or significant cost savings. • Engineered and executed a product roadmap with Sales and Operations, resulting in a game-changing customer conversion tool. By leveraging analytics and user feedback, the tool significantly boosted user satisfaction, slashed abandonment rates by 15%, and drove a $5 million increase in ARR. • Led a cross-functional team in crafting and executing a Gen-AI product strategy focused on tax experience optimization and tax preparer engagement to value enhancement, performance improvement, and innovation.• Directed a product operations initiative to standardize artifacts, personas, and key metric definitions across all departments, significantly improving inter-departmental collaboration and shared understanding of goals while cultivating product culture throughout the organization.• Conducted a Build vs. Buy analysis and established a partnership with a leading calendaring vendor, bringing state-of-the-art calendaring services that streamlined our customer acquisition funnel and reduced operational expenses by $1 million.• Mentored the tax development leadership team to product lead growth strategy with our state tax return products, reducing time to market by 40%, increasing our SAM, and with only 25% of the resources.
EDUCATION
CPO Accelerator
Executive Product Leadership Program
Syracuse University
Bachelor of Science (BS), Information Management & Technology
SKILLS
ABOUT JAMEL CANTY
Passionate Executive Product Leader with over 15 years of experience in Product Management and Fintech, dedicated to driving business growth through innovative strategies and agile transformations. I thrive on creating products that delight customers and deliver outstanding results.• Led an agile transformation, reducing time to market by 3x.• Developed a product strategy, boosting ARR by $15M.• Launched a SaaS application, generating $50M in new revenue.• Transformed a team, with 30% advancing to leadership roles.Beyond my career, I am deeply committed to improving youth health and financial literacy through volunteer work with Sigma Beta Clubs of Florida.A personal highlight and invaluable life lesson has been coaching a youth football team to two championships, with a focus on fundamentals, sportsmanship, and academics. This experience reinforced the importance of teamwork and community, and I take immense pride in its positive impact on the players\' lives.I am excited about opportunities where I can use my skills in product management to make a meaningful difference for companies and their customers.I love connecting with new people; feel free to reach out to me at j••••@suncoastplm.com.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.