Jameel Domah
Director, Customer Experience & Sales Enablement @Sharp Electronics Of Canada Ltd
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WORK HISTORY
Director, Customer Experience & Sales Enablement @Sharp Electronics Of Canada Ltd
Mississauga, ON, CA
Throughout my journey, I\'ve been fortunate to work with great people driving me to lead strategic initiatives that aligned customer experience (CX), sales enablement (SE), and IT systems with business goals. By fostering cross-functional collaboration, I adapted strategies to evolving market trends and enhanced operational efficiency. 1⃣ Strategic Leadership & Vision – Aligned business objectives across teams, drove innovation, and developed long-term strategies to improve customer engagement and sales performance.2⃣ Change Management – Led teams through complex process and technology transformations, ensuring smooth adoption, minimizing disruption, and driving efficiency.3⃣ IT & Digital Transformation – Managed IT systems that supported sales and CX, integrated technologies like CRM, automation, data learning, and streamlined processes to optimize operations.4⃣ SE & Revenue Growth – Equipped sales teams with the right tools, resources, and analytics, ensuring alignment with business strategy to increase revenue.5⃣ Data-Driven Decision Making – Leveraged analytics and key metrics to track, measure, and refine strategies, leading to improved engagement and business outcomes.6⃣ Problem-Solving & Critical Thinking – Analyzed challenges, identified root causes, and implemented effective solutions to enhance operational efficiency and customer satisfaction. Future Goals & Areas for Growth: Enhancing Stakeholder Management & Communication – I aim to strengthen executive alignment and drive seamless collaboration. Advancing Data-Driven Decision Making – I plan to deepen analytics capabilities, integrating AI for greater precision. Elevating CX Optimization – My goal is to create seamless, proactive, and personalized customer experiences to boost satisfaction and loyalty.By focusing on these areas, I aim to drive greater impact, foster innovation, and create a lasting positive experience for customers, teams, and stakeholders alike.
EDUCATION
Ryerson University
Bachelor of Commerce - BCom, E-Commerce/Electronic Commerce
University of Toronto
Project Management
McGill University - Desautels Faculty of Management
Lean Six Sigma Green Belt
Schulich ExecEd
Masters Certificate in Leadership, Organizational Leadership
ABOUT JAMEEL DOMAH
With over 8 years of experience in customer experience and sales enablement, I thrive at the intersection of strategy, operations, and leadership. As the Director of Customer Experience & Sales Enablement at Sharp Electronics, I drive revenue growth, operational excellence, and transformative customer engagement.My expertise includes streamlining sales processes, enhancing customer journeys, and enabling teams to perform at their peak. By leveraging data, technology, and leadership best practices, I deliver scalable, profitable growth.Aspiring to step into a senior executive role, I am passionate about innovation, people development, and sustainable business success.
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