Jameel Ahmed

Vice President - Network Voice Operation @Merrill Lynch

SG

Key Responsibility Areas:• Managing Voice Network team supporting Global infrastructure of voice system.• Global incident lead for critical and major incident during APAC time zone.• Support Cisco, Avaya, Telepresence, IPC and Nice Product globally.• Manage internal and vendor team and lead during triage.• Manage network monitoring with Vendor and internal monitoring team.• Ensure system health check review and status reporting in place.• Manage problem management and service improvement status including root cause analysis and corrective action delivery.• Plan and develop strategy for system maintenance, business continuity plan.• Perform relationship management and dispute management with vendor.• Manage service provider’s quality and performance through monthly review and ensure that services are delivered through specified SLA. • Manage the life cycle of system maintenance and onsite resource contract.• Provide leadership guidance on service improvement session with different team members and provide leadership guidance.• Manage voice equipment inventories and identify redeployment of equipment’s.

K.B.H Polytechnic Malegaon

Diploma, Diploma in Electronics and Telecommunication