Julie Barton
Director, Training & Communications, Global Member Services @Fabletics
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WORK HISTORY
Director, Training & Communications, Global Member Services @Fabletics
Top Training Program – TalentLMS Excellence Awards (2023, 2024); Finalist (2025) for Training Trailblazer, Top Training Program, Great Results, and Positive Impact.• Replaced a legacy Knowledge Management System, reducing platform costs by 93%.• Generated $3.27M in training cost savings versus traditional training models.• Maintained 100% agent engagement across global BPO partner sites.• Increased average knowledge retention scores to 96%.• Maintained 4.47/5 CSAT and 80% FCR across BPO operations.• Led AI initiatives to modernize knowledge management, updating 3,200+ knowledge articles.• Reduced learning material development time by 5 days through AI-enabled workflows.• Delivered 859 global training sessions between 2023–2025 to support workforce development.
EDUCATION
Our Lady of Fatima University
BS, Registered Nursing/Registered Nurse
ABOUT JULIE BARTON
Global L&D and CX Executive with 17 years of experience building high-performing teams and scalable training programs across global service organizations.• Developed professionals and leaders• Experience launching and scaling call center operations• Background spanning training, quality, operations, and client servicesPassionate about developing people, strengthening teams, and helping organizations deliver better customer experiences.
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