Jamar Mitchell
Senior Contact Center Leader | Customer Experience, Operational Excellence & Trusted People Leadership
- Role
- Director of Sales Us at Cloudstaff
- Location
- Hamden, CT, US
- LinkedIn followers
- 500 followers
About Jamar Mitchell
I’m a seasoned executive with deep experience leading customer service, sales, and contact center operations within the information technology and services industry. Throughout my career, I’ve focused on building high-performing teams, strengthening customer experience, and translating strategy into measurable operational results.My background includes leading large-scale customer service and sales organizations, managing business process outsourcing (BPO) partnerships, and operating in complex, highly regulated environments. I’m particularly skilled at improving customer satisfaction and retention through process optimization, workforce performance, and thoughtful change management.I’m known as a people-first leader who sets clear expectations, develops talent, and creates accountability without losing sight of culture. Whether supporting frontline teams or partnering with senior leadership, I bring a collaborative, steady approach that builds trust and drives sustainable performance.Core strengths include contact center leadership, BPO management, customer experience strategy, sales enablement, workforce and process optimization, and strategic planning. I thrive in organizations looking to modernize service operations, improve consistency, and scale responsibly.
Experience
Director of Sales Us
Mar 2023 — Present · Hamden, CT, US
Manage enterprise-level relationships, leading strategic post-sale engagements and growth across US financial services and tech clients• Delivered $7M in Annual Recurring Revenue through enterprise expansion and customer lifecycle optimization• Partner with cross-functional teams (Product, Solutions, Support) to tailor service delivery and ensure compliance with client KPIs• Spearheaded client onboarding programs and value realization frameworks, resulting in a 90% retention rate• Act as client advocate internally, providing feedback on platform enhancements to align with regulated client needs
Education
Morehouse College
Bachelor of Architecture (BArch), Business Administration and Management, General
2001 — 2006
Skills
- Microsoft Office
- Sales
- Customer Retention
- Customer Service
- Account Management
- Direct Sales
- Strategic Planning
- Customer Experience
- Public Speaking
- Team Leadership
- Customer Satisfaction
- Telecommunications
- Call Centers
- Leadership
- Team Building
- Management
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