Jamar Childs
Technology Support Rep Ii (Contract) @Domino's
Signup · Get unlimited contacts
WORK HISTORY
Technology Support Rep Ii (Contract) @Domino's
Ann Arbor, MI, US
Serve as the first point of contact for 15–30 inbound store support requests per shift in a 24/7 enterprise environment; open precise ServiceNow tickets, perform initial troubleshooting, and route/escalate efficiently to maintain queue health and SLAs.• Remotely diagnose and resolve routine issues across proprietary POS/Pulse software, Windows clients, and peripherals (touch screens, printers, phones, digital signage), using clear, courteous communication to drive quick next steps and first-call resolution when possible.• Contribute to team knowledge and speed by documenting repeatable fixes and basic flowcharts, applying light SQL query reading and basic network checks when relevant, and partnering with senior techs for follow-up closure.
EDUCATION
Macomb Community College
Associate's Degree, Information Technology
Tech Talent South
Code immersion course
Wayne County Community College District
Associate of Science - AS, Computer and Information Systems Security/Information Assurance
Macomb Community College
Associate of Arts and Sciences - AAS, Information Technology
Central High School
General Studies
Udacity
micro degree, Intro to frontend Web Development
ABOUT JAMAR CHILDS
Adaptable Professional Highly adaptable IT professional with a diverse…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.