Vignesh Jamalpur

About Vignesh Jamalpur

I am Jamalpur Vignesh, and I commenced my professional journey with Tech Mahindra, where I gained substantial experience in customer service. In this role, I was entrusted with managing both incoming and outgoing calls from customers and partners, delivering crucial support in a dynamic and fast-paced environment.As a recent graduate with a certification in Data Analytics from ExcelR Solutions, I am excited to start my career in the field of Data Analysis. I have built a strong foundation in key data analytics tools and techniques, including proficiency in Excel, SQL, Power BI, and Python. My certification has equipped me with the skills to analyze complex datasets, create compelling data visualizations, and derive actionable insights to drive strategic business decisions.

Experience

1. Associate Client Resolution & Mapping

   Wipro

   Nov 2024 — Present · Hyderabad, IN

   Act as the primary bridge between client requirements and technical delivery teams, ensuring specifications are accurately interpreted and delivered• Handle end-to-end client query resolution — from acknowledgement to root cause analysis and closure• Maintain and periodically update Standard Operating Procedures (SOPs) and process documentation• Escalate issues to internal teams with full context and urgency, while maintaining single-point-of-contact communication with clients• Perform post-resolution analysis to identify root causes and prevent issue recurrence• Manage multiple client requirements simultaneously while meeting delivery timelines

Education

• Osmania University, Hyderabad

  Bachelor of Commerce - BCom, Computer Programming, Specific Applications