Jamal Hyde

About Jamal Hyde

With in IT support and service management, Jamal Hyde is an energetic IT Analyst passionate about optimizing operational efficiency and driving digital transformation. Jamal is renowned for spearheading transformative projects, orchestrating seamless transitions, and exceeding stakeholder expectations. His proactive approach to engineering comprehensive service strategies ensures a superior user experience and high client satisfaction. His versatile skill set covers help desk management, IT integrations, project collaboration, and technical support, He has achieved a remarkable 20% reduction in downtime during Ubiquity Migration and a 15% improvement in printing efficiency through Cloud Printing implementation. With a proven track record of managing end-user accounts and successfully implementing role-based access control, Jamal has significantly reduced security incidents by 30%, Jamal demonstrated leadership by leading multiple data analysis projects, producing visually engaging reports, and providing valuable insights to enhance decision-making processes. He actively engaged with stakeholders, designed community outreach initiatives, and collected crucial feedback to align with business needs, Jamal efficiently configured devices for IT technical support and achieved exceptional results during the COVID Epidemic. His efforts ensured accurate patient integration into the system and optimized application usage through effective training, contributing to a significant 30% reduction in system downtime, Jamal\'s expertise in managing end-user accounts, collaboration tools, and onboarding processes significantly enhanced user satisfaction and operational efficiency. He excelled in presenting quantified Business Cases and played a key role in the successful migration to a New Digital Workplace, contributing to cost savings, Jamal led various impactful projects, including transitioning PBX LAN phones to VOIP and implementing web access solutions. His expertise in email migration and desk-side support in Windows environments ensured smooth operations and enhanced issue resolution, showcasing his dedication to client satisfaction.

Experience

1. Senior Technical Support Specialist, Ln Idx Team i & o Digital Experience & Service Management

   LexisNexis

   Mar 2025 — Present

Education

• Alfred State College - SUNY College of Technology

  Associate of Arts and Sciences (A.A.S.), Business, Management, Marketing, and Related Support Services

  1994 — 1997

Skills

• Microsoft Word
• Operating Systems
• Windows Xp
• Process Improvement
• Security
• Group Policy
• Itil
• Help Desk Support
• Microsoft Excel
• Active Directory
• Hardware
• Sharepoint
• Training
• Technical Support
• IT Service Management
• Lotus Notes
• Management
• Networking