Jamal Williams
Field Service Technician @Novant Health
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WORK HISTORY
Field Service Technician @Novant Health
Wilmington, NC, US
Provided technical support for hardware and software issues, enhancing operational efficiency at Novant Health. • Monitored network security and reset profiles to ensure data integrity and protection. • Utilized ServiceNow to manage and resolve service tickets, significantly improving response times for staff.
EDUCATION
Fayetteville Technical Community College
Associate's degree, Computer and Information Sciences and Support Services
UNC Charlotte Boot Camps
Cyber/Computer Forensics and Counterterrorism
ABOUT JAMAL WILLIAMS
Novant Health empowers its teams to resolve complex hardware and software challenges, contributing to reliable IT support and seamless operations. As a Field Service Technician with six months of experience, I have focused on monitoring network security, troubleshooting technical issues, and managing tickets in ServiceNow. These efforts ensure our staff has the tools they need to deliver exceptional care and service. Previously, during a 3.5-year tenure at USPS, I enhanced system efficiency by collaborating with the IT Help Desk, resolving customer concerns, and streamlining operational workflows. With emerging expertise in data analytics, vulnerability assessment, and GoToAssist, I aim to advance IT solutions that promote operational resilience and service quality.
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