Jamaal Turner
Senior Operations & Customer Service Leader | Contact Center & Sales Support | Process Improvement, Automation & Team Development
- Role
- Sales Support Manager (Medicare) at Centene Corporation
- Location
- Clayton, NC, US
- LinkedIn followers
- 500 followers
About Jamaal Turner
SUMMARY OF QUALIFICATIONSManager in Client Relations with technical knowledge combined with leadership ability. Resulting in a competent leader with excellent customer service skills. Creative problem solving capabilities in both strategic and tactical areasStrong Work EthicsAttended the Franklin Covey\'s 4-Roles of Leadership SeminarEssentials of Management & Leadership TrainingTeam PlayerAbility to compile and analyze data and prepare reports while meeting deadlinesAbility to multitaskAble to work with little or no supervisionSpecialties: Customer Service, Troubleshooting, Conflict Resolution, PowerPoint Presentations, Excel Reporting, etc.
Experience
Sales Support Manager (Medicare)
Aug 2025 — Present · Raleigh, NC, US
Education
Elizabeth City State University
Bachelor of Science, Industrial Technology Minor in Electronics
1994 — 1998
Skills
- Call Centers
- Ip
- Management
- Project Management
- Technical Support
- Comptia Network+
- Strategy
- Software Installation
- Human Resources
- Cabling
- Routers
- Call Center
- Broadband
- Wireless Technologies
- Computer Network Operations
- Telecommunications
- Customer Satisfaction
- Training
- Testing
- Voip
- Account Management
- Lan-Wan
- Customer Experience
- Networking
- Telephony
- Interviews
- Wireless
- Customer Retention
- Customer Service
- Vendor Management
- Voice Over Ip (Voip)
- Troubleshooting
- Computer Hardware
- Cross-Functional Team Leadership
- Ethernet
- T1
- Leadership
- Contact Centers
- Microsoft Excel
- Time Management
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