Jama Dean
Care Management Start Up Experienced Nursing Leader Dedicated to Helping People Navigate the Complicated Healthcare System
- Role
- Sr Manager, Care Management at SCAN
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
About Jama Dean
I have more than 20 years of experience as a registered nurse with a certification in case management (CCM). I am licensed in TN, IL, MN, and CA. My core competencies include clinical workflow development, program development and implementation, quality and compliance, and collaboration with outside vendors and business development. I thrive in the start-up environment and enjoy finding areas of opportunity for improvement and innovation. My mission is to help patients live their best quality of life and connect them to the resources available to them.
Experience
Sr Manager, Care Management
Sep 2025 — Present
Oversees case management and care management services for complex or high-cost cases across multiple teams- Create processes for care managers that reduce time spent on administrative tasks and maximize time spent on member care- Ensures continuity of care with external organizations through building workflows to streamline processes and enhance continuity of care- Develops and administers care management policies and procedures with the goal of balancing quality patient outcomes with cost-effectiveness- Measures effectiveness of care management, quality, or utilization management initiatives by tracking admission/readmission rates, medical resource usage, or other performance metrics- Reviews team activities and operations for compliance with established policies and standards- Identifies barriers, proposes solutions, and initiates communication with cross functional leaders to drive change efforts toward improved member outcomes and efficient processes for teams
Education
South College
Associate of Science - AS, Medical/Clinical Assistant
1998 — 2000
University of Southern Indiana
MSN, FNP
Roane State Community College
Associate of Science - AS, Registered Nursing/Registered Nurse
2000 — 2002
University of Southern Indiana
Bachelor of Science - BS, BSN
2010 — 2013
University of Southern Indiana
Master of Business Administration - MBA, Health/Health Care Administration/Management
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