Jalila Bahu

Experience

1. Accounts Operation Manager

   Pinnacle Group, Inc.

   Nov 2022 — Present

   Managed operational workflows for high-profile clients, including Apple, AT & T, and DirecTV, ensuring seamless execution and alignment with client objectives.· Helped drive financial growth, increased headcount, and improved contractor tenure. · Sped up the first-day onboarding process and reduced the time from offer letter issuance to the start date.· Streamlined invoicing accuracy, recovering over $1M+ in discrepancies, and enhanced compliance rates.· Conducted comprehensive audits, identifying inefficiencies and implementing financial controls to prevent future discrepancies.· Developed and presented KPI and analytical reports to senior stakeholders, enabling informed, data-driven decisions.· Spearheaded cross-functional projects, including system integrations, security protocols, and workflow optimization initiatives.· Acted as the escalation point for resolving technical and operational challenges, ensuring rapid resolution and sustained client satisfaction.· Oversaw compliance alignment for contractors and accounts, ensuring adherence to all security and policy protocols.