Jalen Rowell

About Jalen Rowell

As a dedicated Customer Success Manager, I excel in driving client satisfaction and retention through strategic customer engagement and account management. With a diverse professional background spanning roles in the US Air Force Reserve, tech startups, and professional athletics, I bring a unique blend of leadership, strategic thinking, and team collaboration to the table.Currently serving as a Flight Commander in the US Air Force Reserve, I oversee the readiness and career development of 80 airmen, ensuring their deployment preparedness and continuous professional growth. In my recent role as Client Outcomes Manager at WorkRamp, I managed 45+ client accounts, driving retention, renewals, and upsells by providing strategic guidance and facilitating quarterly business reviews (QBRs). My efforts contributed to a high renewal rate and significant client expansion.Previously, as a Customer Success Manager at Outreach, I handled 50 US & EMEA accounts, generating $3M ARR, and developed a pooled customer success model to enhance support efficiency. My work led to a 90% renewal rate and a 72% expansion rate, showcasing my ability to drive value and foster client relationships.With a Bachelor of Science in Business Management from the Air Force Academy and a strong foundation in sales and logistics, I have a proven track record of optimizing processes, resolving issues, and improving communication across teams. I am passionate about leveraging my skills in Salesforce, Microsoft Office, Outreach, Vitally, and more to support clients in achieving their business objectives. Let\'s connect and explore how I can contribute to your organization\'s success.

Experience

1. Logistics Readiness Officer

   U.S. Air Force Reserve

   Sep 2019 — Present · Dobbins Air Reserve Base, GA, US

Education

• United States Air Force Academy

  Bachelor of Science - BS, Marketing/Marketing Management, General

  2013 — 2017