Jalen Stephens
Admissions Counselor @Liberty University Online Academy
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WORK HISTORY
Admissions Counselor @Liberty University Online Academy
Provide exceptional customer service to students and university employees primarily through phone and email communication.Convert prospective students into enrolled students by managing inquiries and applications.Handle a high volume of phone calls and emails, answering complex questions regarding admissions, academic policies, and curriculum.Counsel applicants on admission requirements, placement test scores, and transcript evaluations.Operate management systems to record contacts and register new applicants for courses.Troubleshoot issues related to the Online Academy and facilitate enrollment meetings with families.
EDUCATION
George Mason University - School of Business
Bachelor's degree
Liberty University
Masters
George Mason University – Costello College of Business
Masters
ABOUT JALEN STEPHENS
As a dedicated and ambitious individual, I am committed to both my academic pursuits and…
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