Jalen Alexander

Customer Success Associate @Wolters Kluwer

Chicago, IL, US

Delivered professional service to a diverse client base, including small businesses, law firms, and corporations, through effective communication • Provided consultative support, identifying customer needs and compliance challenges to recommend solutions and initiate orders • Managed the full order process, identifying cross-selling opportunities to meet customer needs • Use Salesforce and other systems to administer a high volume of requests, ensuring timely and accurate responses • Handled customer escalations, with other departments to resolve issues • Built and maintained strong relationships with customers and stakeholders, ensuring satisfaction

Virginia Commonwealth University

Bachelors

J Sargeant Reynolds Community College

Associate's degree