Alberto P.
Customer Care Team Lead @ASOS.com
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WORK HISTORY
Customer Care Team Lead @ASOS.com
Leavesden, GB
Coaching, mentoring and managing a group of market specialist advisors conducting weekly performance sessions including objectives review-Presenting team results to line manager while demonstrating continuous improvement-Sharing best practices with colleagues and liaising with different teams to provide best in class customer service-Constantly developing and improving tools to exceed expectations.
EDUCATION
University of York
English Language and Literature, ERASMUS exchange programme
Universidad de Sevilla
Master’s Degree, Teaching English as a Second or Foreign Language/ESL Language Instructor
Universidad de Sevilla
Bachelor’s Degree, English Language and Literature/Letters
SKILLS
ABOUT ALBERTO P.
A multilingual professional with over a decade of experience in customer care operations and knowledge management. Proven ability to lead and mentor teams, optimize key performance indicators (KPIs), and manage projects that improve the customer experience. As a certified Lean practitioner, I am skilled in using data analytics and problem-solving to drive continuous improvement and streamline processes.
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