Jalane Olds

About Jalane Olds

I am a Cybersecurity Strategic Account + Corporate Engagement Leader who thrives in…

Experience

1. Strategic Account Specialist

   Cox Business

   Feb 2016 — Present · San Diego, CA, US

   Served as the primary point of contact for high-value customer base, combining operational excellence with strategic relationship management to drive retention, revenue growth, and customer satisfaction-Led proactive engagement by anticipating customer needs, identifying revenue opportunities, and fostering long-term relationships to increase loyalty and 100.5% year-to-date customer retention-Managed and maintained over 40+ high-valued Enterprise and Government accounts, ensuring accuracy, compliance, and timely execution of all account needs-Delivered a premium customer experience through responsive communication, rapid issue resolution, and personalized service for account base-Recognized by Cox Business Leadership & peers for the ability to manage high visibility projects and own escalated issues within Enterprise and Local Municipality base of accounts.

Education

• University of San Diego

  Masters in Cybersecurity Operations and Leadership

• California State University-Fullerton

  Bachelor of Science (BS)

Skills

• Strategic Planning
• Powerpoint
• Microsoft Excel
• Salesforce.com
• Co-Location
• Project Management
• Sip Trunking
• Cold Calling
• Customer Satisfaction
• Training
• New Business Development
• Negotiation
• Call Centers
• Direct Sales
• Customer Experience
• Contract Negotiation
• Selling
• Networking
• Sales Management
• Contact Centers
• Team Building
• Property & Casualty Insurance
• Client Rapport
• Solution Selling
• Account Management
• Telecommunications
• Budgets
• Mpls Vpn
• Sales Process
• Managed Services
• Outlook
• Voip
• Microsoft Office
• Sales
• Sales Operations
• Customer Retention
• Sales Presentations
• Customer Service
• Deal Closure
• Telephony