Jalaluddin Shaik Mohammed
Analyst III Infrastructure services
- Role
- Analyst Iii Infrastructure Services at DXC Technology
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Jalaluddin Shaik Mohammed
Working as Database Adminstrator in dxc 1. Managing Customer Expectations Regarding Estimated response times for issue resolution, meet SLAs like response and resolution times by partnering with L2, and L3 teams within the Organization2. Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate3. Own Customer Technical issues from initial report to resolution, communication the customers regularly regarding issue status. Monitoring the given tasks as needed4. Ensures Compliance with internal processes band standards for IT Support
Experience
Analyst Iii Infrastructure Services
Oct 2023 — Present · Chennai, IN
Education
Aditya Degree College, Visakhapatnam
BCA - Bachelor of Computer Application, Computer Science
Sanketika Vidya Parishad College Of Engg
Master of Computer Applications - MCA, Computer Application
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