Jala Sheppard
Senior Operations Production Coordinator at Capital One
- Role
- Senior Operations Production Coordinator at Capital One
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Jala Sheppard
I am an exceptionally goal-oriented and enthusiastic agile leaner, quickly learning and…
Experience
Senior Operations Production Coordinator
Dec 2021 — Present · Richmond, VA, US
Research and investigate customer accounts and records to resolve incoming and existing debit card disputes- Complete chargeback processing- Credit customer accounts with Provisional Credit to have for the duration of the investigation process on the claim- Balanced my digital cash drawer at the end of every day- Send email communications to customers to request additional documentation toaccurately process the associating claim- Manage workbasket claims and by processing claims on or before its deadline
Education
Reynolds Community College
Associate of Science - AS, Business Administration
2016 — 2018
Virginia Commonwealth University
Bachelor of Business Administration - BBA, Business Administration and Management, General
2018 — 2020
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.