Jala Hayes
Customer Service Representative @ Spectrum | Customer Service Expert
- Role
- Customer Service Representative at Spectrum
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jala Hayes
At Spectrum, my role as a Customer Service Representative hinges on flexibility and…
Experience
Customer Service Representative
Nov 2023 — Present
During my time here at Spectrum I am able to test various levels of flexibility by quickly adapting to new processes, products, and company policies each week! Here I am sharpening excellent conflict resolution & problem-solving skills by creatively de-escalating tense customer interactions and rapidly resolving conflicts, contributing to a 15% reduction in escalated issues and ensuring a positive customer experience.
Skills
- Teamwork
- Microsoft Office
- Management
- Project Management
- Leadership
- Event Planning
- Organization Skills
- Public Speaking
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