Jakub Karczewski
Service Delivery Manager @RELEX Solutions
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WORK HISTORY
Service Delivery Manager @RELEX Solutions
London, GB
EDUCATION
The “Edukacja” School of Management
BA (Hons), Management
ZSEE
BTEC National Diploma, IT System Support
SKILLS
ABOUT JAKUB KARCZEWSKI
Service Delivery and IT Team Leader with 10+ years of leadership and 20 years in IT operations within fast-paced, regulated financial services. I’ve led distributed teams across the UK, Europe, South Africa, India, and New York — delivering measurable improvements to service quality, user experience, and operational resilience.At Investec, I manage End User Services for over users, driving SLA performance from 85% to 97%, cutting AV incident resolution time by 30%, and eliminating recurring hardware faults through proactive analytics. I specialise in bringing structure, transparency, and data-driven decision-making to global IT delivery.Comfortable at the crossroads of technology and people, I blend technical skill (ServiceNow SME, Azure, O365, Power BI, SCCM) with practical leadership. My focus is on building empowered teams, simplifying complexity, and turning data into action.Currently open to opportunities in Service Delivery Management, IT Operations, or Business Analysis, where I can combine service excellence with process improvement and change delivery.Core Strengths:Service Delivery | ITSM | ServiceNow | Power BI | End-User Computing | SLA Management | Continuous Improvement | IT Transformation | Process Automation | Stakeholder Engagement | Leadership | Global Support
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