Jakub Heřmánek
Lead Product Manager - Magenta Ai Call Assistant @Deutsche Telekom
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WORK HISTORY
Lead Product Manager - Magenta Ai Call Assistant @Deutsche Telekom
Bonn, DE
Utilisation of AI in voice calls (AI calling services) mostly focused on consumer calls + expansion to B2BOverall responsibility for three customer-facing products. From ideation to execution (both technical and business sides)Vision setting and prototyping of future AI voice use cases
EDUCATION
Prague University of Economics and Business
Bachelor's degree, Diplomacy
Prague University of Economics and Business
Master of Business Administration - MBA, Data and analytics for business management
Prague University of Economics and Business
Master's degree, Computer Science
ABOUT JAKUB HEŘMÁNEK
Experienced leader in Data and AI, adept at driving transformative initiatives in multinational telecom organizations. Proven expertise in establishing data academies, fostering data-driven cultures, and delivering high-impact projects. Skilled in Agile methodologies, facilitating transformations, and coaching teams for enhanced productivity. Proficient in cloud technologies, data architecture, Python, and AI. Holds master\'s degrees in Computer Science (with highest honors) and currently pursuing an MBA focused on data for business management from UC Berkeley and Prague University.Projects delivered:Data Science:• LLM powered bot for competitive inteligence research providing company 360 view for assessing business partners• Machine learning in healthcare (association for illness symptoms to deaths, classification of required surgeries based on symptoms)• Inserted text summarization, similarities, and comparison for scientific areas before GPT 3.0 was available• Implementation of GenAI chat bot for knowledge base search, concepts and prototype for frontline agents• Synthetic data creation for telco environment using python• Predictive maintenance for CPEs based on anomalydetectionAnalytics:• Company business analysis (€15m company)- Data Model, DWH, ETL, SSAS, Reporting logic +Dashboards• Data academy and community built from assessmentOverall- highly resistant to stress- calm under pressure while dealing with conflicts- ability to think rationally and systematically under pressure- future-focused, data-driven, innovative leaderPositives- communication, defending a vision, context orientation - strong motivation, drive, problem-solving abilities- focus on people- constantly searches for how instead of why not- seeks opportunities while facing obstacles and difficulties
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