Jaksen Charles

Senior Ai Experience Designer @JPMorganChase

New York, NY, US

Led user experience design for LLM Suite, JPMorgan\'s enterprise AI platform serving hundreds of thousands of employees across consumer banking, investment banking, and asset management divisions• Designed enterprise AI presentation builder that became the fastest-adopted feature, enabling seamless PowerPoint creation workflows for diverse business users across the organization• Led UX optimization of core AI features that transformed employee productivity, reducing routine task completion time by orders of magnitude and driving measurable efficiency gains• Co-led strategic UX initiatives that established LLM Suite as a market-leading AI platform, achieving exceptional adoption rates and positioning JPMorgan as an innovator in financial services technology

Syracuse University

Bachelor of Industrial Design, Industrial & Interaction Design