Jakob Mack

About Jakob Mack

Healthcare operations and client services leader with 10+ years of experience driving…

Experience

1. Manager, Client Services

   Rhode Island Quality Institute

   Oct 2022 — Present · Providence, RI, US

   Serves as a liaison between clients and stakeholders and cross-functional internal teams to ensure the timely and successful delivery of RIQI products and services according to customer’s needs• Establishes, maintains, and cultivates relationships with the healthcare community and existing stakeholders• Assigns and supervises tasks and responsibilities among client services staff, including evaluating and managing staff performance• Partners with RIQI Senior and Executive Leadership and external organizations to develop and execute client service plans• Collaborates with internal teams and external clients to establish ways to improve client and stakeholder experience through RIQI’s products and services in advancing public health goals• Leads assigned client contract development, negotiations, and renewal efforts

Education

• Champlain College

  Bachelor of Science (B.S.)

Skills

• Applicant Tracking Systems
• Interviewing
• Microsoft Office
• Talent Acquisition
• Security Management
• Healthcare
• Private Investigations
• Business Development
• Internal Investigations
• Criminal Justice
• Interviews
• New Hire Orientations
• Policy
• Leadership
• Customer Service
• Recruiting
• Crisis Management
• Emergency Management
• Healthcare Management
• Workplace Violence
• Loss Prevention
• Human Resources
• Onboarding
• Hiring
• Training
• Surveillance
• Employee Relations