Kiera Herron

About Kiera Herron

Customer Success Manager with 3+ years of experience owning post-sale retention, renewal outcomes, and customer strategy across B2B SaaS, MarTech/AdTech, and Cybersecurity platforms.In my current role at Yelp, I manage a high-velocity, revenue-linked portfolio of 120+ advertiser accounts, where I proactively mitigate churn risk, influence renewal outcomes, and guide customers through ROI-driven performance and optimization conversations.I specialize in managing scaled and mid-market customer portfolios where success is measured by retention, adoption, and long-term value creation. My approach is consultative and data-driven, with a strong focus on accelerating time-to-value, stabilizing at-risk accounts, and aligning product capabilities to real business objectives.I’m trusted to operate independently in fast-paced environments while partnering cross-functionally with sales, support, and internal teams to deliver consistent post-sale outcomes tied to revenue.

Experience

1. Customer Success Manager

   Yelp

   Sep 2024 — Present

   Own post-sale customer success and retention for a large portfolio of advertisers on a B2B digital advertising platform. Responsible for driving adoption, managing churn risk, and ensuring customers realize ongoing value from their advertising investment.Oversee a high-volume book of business and conduct daily consultative conversations focused on performance, ROI, and optimization strategy. Partner closely with customers to align platform capabilities to business goals while prioritizing accounts based on engagement, spend behavior, and risk indicators. Consistently exceed retention targets by proactively identifying challenges and reinforcing long-term value throughout the customer lifecycle.

Education

• Avalon School of Cosmetology

  Aesthetics license

• CourseCareers

  Technology