Jake Winckowski
Global Customer, Hacker, and Technical Support Leadership @ HackerOne | Empowering the world to build a safer internet | Customer experience obsessed
- Role
- Manager, Global Support (Customer, Hacker, Technical) at HackerOne
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Jake Winckowski
I turn challenges into solutions that scale. My decisions are grounded in data, and my greatest impact comes from leading teams where growth and support are the priority.The mission is simple: make support effortless and scalable, for our customers and the team behind it.Working Genius: Enablement & Discernment. Certified Customer Success Manager (CCSM) Level 2. Proficient in: Adobe Creative Suite, Asana, Ashby, Atlassian Status Page, Autotask, Calendly, Confluence, Confirm, Figma, Freshdesk, Freshservice, Gainsight, Gitlab, G-Suite, HackerOne, Looker, Lumos, Monday.com, MS Office 365, MS Teams, Productboard, RingCentral, Slack, Sumo Logic, Workday, Workato, ZenDesk, Zoom, 15Five. Skills: Account Strategy, Budgeting & Resource Allocation, Bug Bounty Management, Change Management, Communication Strategy & Execution, Conflict Resolution, Cross-Functional Collaboration, Customer Lifecycle, Customer Success, Cybersecurity, Decision-Making & Problem-Solving, Employee Development & Coaching, Global Team Management, Leadership Development, Organizational Development, Performance Management, People Management, Process Improvement, Program Management, Project Management, Stakeholder Engagement, Strategic Planning, Software Implementation, SaaS, Talent Acquisition & Retention, Team Building & Motivation, Vendor Management, Written and Verbal Communication.
Experience
Manager, Global Support (Customer, Hacker, Technical)
Mar 2024 — Present · Denver, CO, US
Education
Baruch College
Bachelor's Degree, Corporate Communications
2013 — 2017
Skills
- Os X
- Microsoft Word
- Time Management
- Training
- Leadership
- Client Services
- Management
- Entertainment
- Customer Service
- Video Editing
- Photoshop
- Microsoft Office
- Sales
- Strategic Planning
- Lightroom
- Mac
- Film Production
- Social Media
- Teamwork
- Public Speaking
- Research
- Outlook
- Event Management
- Event Planning
- Social Networking
- Microsoft Excel
- Powerpoint
- Marketing
- Final Cut Pro
- Marketing Communications
- Adobe Photoshop
- Customer Relations
- Photography
- Microsoft Powerpoint
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