Jake Rogers

About Jake Rogers

Senior IT and Business Executive/thought leader focused on Operations in the Managed Services industry. Service Delivery, Customer Experience and Customer Success in Managed Services Operations. Proven track record for building relationships with both internal and external stakeholders. Created and led successful ITIL based teams (Service Desk, NOC, Field Support, CX) concentrating on the entire client experience; customer satisfaction, best practices, customer retention, while being held accountable for P&L and managing to metrics and goals. Proven Leadership Ability Ability to articulate complex technology concepts and product offerings to both technical and non-technical users Ability to build and maintain strong relationships with staff and clients Vendor Management Strong diverse technical and analytical skills Service Management of ITIL based End User Support Technology management Project and Process Management Training, Coaching, M••••••••@gmail.com 33••••••99

Experience

1. President

   Spm

   Jan 2026 — Present

Education

• University of Mount Union

  Information Technology

• Malone University

  Bachelor of Arts (B.A.), Project Management

Skills

• Information Technology
• Troubleshooting
• IT Operations
• Wan
• IT Strategy
• Domain Name System (Dns)
• Tcp/Ip
• Cisco Technologies
• Microsoft Sql Server
• Leadership
• Servers
• Itil
• Backup Exec
• Disaster Recovery
• Citrix
• Firewalls
• Cloud Computing
• Vmware Esx
• Project Management
• Network Administration
• Hyper-V
• Vmware
• Vsphere
• Vpn
• IT Management
• Managed Services
• Dns
• Integration
• IT Service Management
• Account Management
• System Administration
• Virtualization
• Routers
• Cisco Systems Products
• Service Delivery
• Networking
• Microsoft Exchange
• San
• Security
• Management